Terms of Service

1. Introduction and Acceptance

Welcome to Cafe Rio ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Cafe Rio regarding your use of our website at cafesrios.rest (the "Website") and all related services, including food ordering, delivery, catering, and franchise opportunities (collectively, the "Services").

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information when creating an account
• Comply with all applicable local, state, and federal laws

1.2 Account Responsibility

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our Services after any modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

2.1 Key Terms

• "Company," "We," "Us," "Our" refers to Cafe Rio, a food service business located at 2944 E 12th St Unit A, Austin, TX 78702, USA
• "You," "Your," "User," "Customer" refers to any individual or entity accessing or using our Services
• "Services" encompasses all offerings including food preparation, delivery, catering, franchise opportunities, and website functionality
• "Content" includes all text, images, videos, logos, trademarks, software, and other materials on our Website
• "Website" refers to cafesrios.rest and all associated domains, subdomains, and mobile applications
• "Order" means any request for food products or services placed through our Website or other authorized channels
• "Personal Data" refers to information that identifies or could identify you personally

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Browsing our menu and placing food orders for personal consumption
• Scheduling catering services for private events
• Inquiring about franchise opportunities
• Accessing nutritional information and allergen details
• Communicating with our customer service team
• Creating and managing your user account

3.2 Prohibited Use

You are strictly prohibited from:

• Using our Services for any illegal, harmful, or malicious activities
• Attempting to gain unauthorized access to our systems, servers, or networks
• Violating any intellectual property rights of Cafe Rio or third parties
• Sending spam, unsolicited communications, or commercial advertisements
• Providing false, misleading, or inaccurate information
• Interfering with or disrupting our Services or servers
• Using automated systems, bots, or scripts to access our Services
• Attempting to reverse engineer, decompile, or hack our systems
• Reselling or redistributing our Services without authorization
• Posting or transmitting harmful, offensive, or inappropriate content

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may need to create an account. When registering, you must:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Choose a secure password and keep it confidential
• Accept responsibility for all account activities

4.2 Account Security

You are responsible for maintaining the security of your account credentials. We recommend using strong, unique passwords and enabling two-factor authentication when available.

4.3 One Account Per Person

Each individual may maintain only one active account. Creating multiple accounts to circumvent restrictions or obtain unauthorized benefits is prohibited.

4.4 Account Termination Rights

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to our operations or other users.

5. Products and Services

5.1 Food Safety and Quality Standards

Cafe Rio maintains strict food safety and hygiene standards in compliance with local health regulations. All food is prepared in accordance with FDA guidelines and local health department requirements.

5.2 Allergen Information and Disclaimers

We provide allergen information to the best of our ability, but cannot guarantee that our food is completely free from allergens due to shared preparation areas. Common allergens present in our facility include:

• Gluten (wheat, barley, rye)
• Dairy products
• Nuts and tree nuts
• Soy products
• Eggs

5.3 Delivery Terms and Timing

Delivery services are subject to the following terms:

• Estimated delivery times are approximate and not guaranteed
• Delivery is available within our designated service zones only
• Minimum order requirements may apply for delivery
• Delivery fees and tips are separate from food costs
• Weather conditions may affect delivery times

5.4 Order Modification and Cancellation Policy

Orders may be modified or cancelled within 5 minutes of placement. After this time, changes may not be possible due to kitchen preparation schedules. Cancellations after food preparation has begun may incur charges.

5.5 Temperature-Sensitive Item Handling

Hot foods will be maintained at safe serving temperatures during transport. Cold items will be kept refrigerated when possible. Customers should consume delivered food promptly to ensure quality and safety.

5.6 Pricing and Availability

Prices are subject to change without notice. Menu items are subject to availability. We reserve the right to limit quantities and refuse service at our discretion.

5.7 Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and approved digital payment methods. All transactions are processed securely through encrypted payment gateways.

5.8 Returns and Refunds

Due to the perishable nature of food products, returns are generally not accepted. Refund policies are detailed in our separate Refund Policy.

6. Intellectual Property

6.1 Our Ownership Rights

All content on our Website, including but not limited to text, images, logos, trademarks, recipes, software, and design elements, is owned by Cafe Rio or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes. This license does not permit you to:

• Modify, copy, or create derivative works from our content
• Use our trademarks or logos without written permission
• Distribute, sell, or sublicense our content
• Remove or alter copyright notices or other proprietary markings

6.3 User Content License

By submitting content to our Website (reviews, comments, photos), you grant us a perpetual, worldwide, royalty-free license to use, modify, and display such content for business purposes.

6.4 Copyright Infringement Reporting

If you believe your copyrighted work has been infringed, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Your Content Responsibility

You are solely responsible for any content you submit, including reviews, comments, photos, and feedback. You represent that you own or have necessary rights to such content.

7.2 Prohibited Content

User content must not contain:

• Illegal, harmful, or offensive material
• Defamatory or libelous statements
• Spam or promotional content
• Personal information of others
• Copyrighted material without permission

7.3 Content Moderation

We reserve the right to review, edit, or remove user content that violates these Terms or is otherwise inappropriate. However, we are not obligated to monitor all user content.

8. Disclaimers

8.1 "As Is" Service Provision

Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

8.2 Service Availability

We do not warrant that our Services will be uninterrupted, error-free, or completely secure. Technical issues, maintenance, or other factors may temporarily affect service availability.

8.3 Third-Party Content Disclaimer

Our Website may contain links to third-party websites or content. We are not responsible for the accuracy, legality, or content of external sites.

8.4 Professional Advice Disclaimer

Nutritional information and dietary suggestions are provided for informational purposes only and do not constitute medical or professional dietary advice. Consult healthcare professionals for specific dietary needs.

9. Limitation of Liability

9.1 Maximum Liability Limits

To the maximum extent permitted by law, our total liability for any claims arising from or related to these Terms or your use of our Services shall not exceed the amount you paid to us in the twelve months preceding the claim.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost profits or revenue
• Data loss or corruption
• Business interruption
• Personal injury (except as required by law)
• Emotional distress

9.3 Food-Related Claims

While we maintain high food safety standards, we cannot guarantee that our food will meet every individual's dietary needs or preferences. Our liability for food-related issues is limited to replacement or refund of the specific item in question.

10. Indemnification

You agree to indemnify, defend, and hold harmless Cafe Rio, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, or expenses (including reasonable attorney fees) arising from:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to our Website
• Your negligent or wrongful conduct

This indemnification obligation survives termination of these Terms and your use of our Services.

11. Third-Party Links and Services

11.1 External Links

Our Website may contain links to third-party websites, services, or applications. These links are provided for convenience only and do not constitute an endorsement.

11.2 Third-Party Terms

Your use of third-party services is governed by their respective terms and conditions. We are not responsible for third-party policies or practices.

11.3 Payment Processors

Payment processing is handled by third-party providers. Your payment information is subject to their privacy policies and security measures.

12. Termination

12.1 Termination by Company

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of our Services or staff
• Non-payment of fees

12.2 Termination by User

You may terminate your account at any time by contacting us at [email protected] or through your account settings.

12.3 Effect of Termination

Upon termination, your right to use our Services ceases immediately. Provisions regarding intellectual property, indemnification, and limitation of liability shall survive termination.

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles.

13.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Austin, Texas, and the parties consent to the jurisdiction of such courts.

13.3 Dispute Resolution Process

Before filing any formal legal action, parties agree to attempt resolution through good faith negotiations. If informal resolution fails, disputes may be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

13.4 Class Action Waiver

You agree to resolve disputes with us only on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitrations.

14. Changes to Terms

14.1 Modification Rights

We reserve the right to modify these Terms at any time to reflect changes in our Services, legal requirements, or business practices.

14.2 Notification of Changes

Material changes will be communicated through:

• Prominent notice on our Website
• Email notification to registered users
• In-app notifications where applicable

14.3 Acceptance of Updated Terms

Continued use of our Services after changes are posted constitutes acceptance of the updated Terms. If you disagree with changes, you must discontinue use of our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Cafe Rio regarding use of our Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remainder shall continue in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions.

15.6 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

16. Contact Information

16.1 Company Details

Cafe Rio
2944 E 12th St Unit A
Austin, TX 78702
United States

Phone: +57 197 633 3391
Email: [email protected]
Website: cafesrios.rest

16.2 Customer Service

For questions about these Terms or our Services, please contact us using the information above. We strive to respond to all inquiries within 24-48 hours during business days.

16.3 Legal Notices

Legal notices should be sent to [email protected] with "Legal Notice" in the subject line. Notices will be deemed received when we send a confirmation email.